Refund policy
🛍️ UrbanFlare Return & Refund Policy
At UrbanFlare, your satisfaction is our top priority! We want you to shop with confidence, knowing that if something isn’t right, we’ve got you covered.
🔄 30-Day Money Back Guarantee
If you’re not completely happy with your purchase, don’t worry! You can return your item(s) within 30 days of receiving them for a full refund. No hassles, just simple and fair. ✅
📦 How to Return
- Contact our friendly support team via:
- Phone: 082 700 8266 📞
- Email: urbanflare30@gmail.com ✉️
- Provide your order number and reason for the return.
- Ship the item back in its original condition and packaging.
💸 Refund Process
- Once we receive and inspect your returned item, your refund will be processed within 5–7 business days.
- Refunds will be issued to your original payment method.
⚠️ Conditions
- Items must be unused and in their original packaging.
- Customized or personalized items may not be eligible for returns.
- Shipping fees are non-refundable, unless the return is due to our error.
🤝 Need Help?
Our dedicated team is here to assist with any questions or concerns. Shopping with UrbanFlare means you can buy with peace of mind!